Help and Frequently Asked Questions (FAQs)

 
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Getting Started



How do I get my password if I've forgotten it?
  1. From the log-in page, select Lost Your Password?  Click here
  2. Enter your ILD Global IBO number and the alternative email address you entered when setting up your Web Office profile
  3. Your password will be emailed to the alternative email address

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Can I save my password so I don't have to enter it every time I log in?

The next time you enter your password onto the log-in screen, check Remember Me before clicking the Login link. Your browser must have cookies enabled to save your password.

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How do I make my ILD Global website my home page?
 
The next time you enter your password onto the log-in screen, check Remember Me before clicking the Login link. When your home page opens, you should then be able to set it as your default home page:
  1. Click Tools on the menu bar at the top of your browser window
  2. Select Internet Options
  3. In the "Home Page" section, click on the Use Current button. Your website URL (address) should show in the box
  4. Click Okay

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How do I manage my web browser settings?

Your login experience is managed by cookies - small text files sent to your computer by the site to identify you and your preferences. These are the things that most commonly affect how cookies are handled:

  • Your browser's security settings affect how cookies are managed
  • Multiple sessions: if you have multiple web browser windows open to the same site, close them all and try again
  • Multiple tabs: if you use a tab-enabled browser such as Firefox or Internet Explorer 7, the same effect can be encountered as with multiple browser windows
  • Security software: firewall software settings can interfere with the way cookies are handled if not adjusted properly
Check to see if any of these factors could be causing your login challenges.

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