Help and Frequently Asked Questions (FAQs)


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How to Get the Most from Web Office
 
Web Office and Website

Email

Web Office and Website

What are the tools in My Office?

My Office has tools that enable you to customize your website so it is more useful to you and to your prospective customers.  Some of them help you manage your websites, others let you store useful files, and others help you communicate with your downline and prospects.

  • Automated Email: view and edit the outgoing email received by your prospects
  • Contacts: view the information of your contacts and downline
  • Core Indicators: keep up-to-date with your business statistics with these tools
  • Email Manager: manage your email accounts and email emails to groups
  • File Storage: archive important files you need to access anywhere, any time
  • Growth Report: review relevant statistics for monitoring and managing your business
  • Logo Upload: upload your personal logo for display on your website
  • Reports: access special reports for monitoring and managing your business
  • Sponsor a Member: register a new ILD member downline from anyone in your line of sponsorship
  • Send Group Email: send an email to your entire group or selected groups you create
  • Send Group Text: send a text to your entire group or selected groups you create
  • Site Editor: modify the personal information displayed on your website
  • Visitor Log: view the contact details and information gathered from your website

To go to My Office:

  1. Click on the Site Editor link under "Quick Links" on the left side of the main page or click on the My Office link in the menu bar at the top of the page
  2. Click on the icon for the tool you want to use

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How do I customize my website or change my ildglobal.com domain name?

You modify the personal information displayed on your website in the Site Editor.

  1. Click on the Site Editor link on the left side of your home page (under "Quick Links") or rest your cursor on My Office (in the upper menu bar) and select Site Editor
  2. In the Web Site Information section, you may change your business name and one or both of your guest home page messages.  Be sure to follow the guidelines in red next to each box
  3. In the Modify your Web Address subsection, you may change your website domain, being sure to follow the guidelines in red.  If the name you want has already been selected by another ILD Global member, you will see an error message. You must then select another name for your website.
  4. In the Guest Page Information section, you may enter any information that you wish your guests to see.  You do not have to enter your address, but note that your visitor notifications will be sent to the email address listed here, so if you leave that box blank, you will not receive the notifications.
  5. Click on Save at the bottom of the page

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How do I forward my personal domain to my ILD Global website?

It is easy to arrange to have your personal domain forwarded to your new domain directly from your home page. To forward your personal domain, log into your website, click on the myIBOdomain.com link (on the lower right), and follow the instructions.

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How do I look for meetings in my area?

Rest your cursor (or click on) Community in the men bar, then select ILD Schedules.  You can sort by State, City, Date, Speaker, or Meeting Type by clicking on the column heading.  Click on the Detail link to see information on that specific meeting.

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How do I post a comment to my message board?

  1. From your home page, rest your cursor (or click) on the Community menu bar and select Message Board from the drop-down menu
  2. Click on Message Board
  3. Type your message, using the formatting tools; they are similar to those you would use if typing a Word document

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How do I send a text message?

You can now send a text message to your distribution lists the same way you send group emails.  From the menu at the top the page, rest your cursor (or click) on My Office and select Send Group Text from the drop-down menu. 

NOTE:  You or the person you are sending this text message to may incur charges.  You are solely responsible for any charges incurred on your mobile service plan.  Check with your mobile service provider for more details.

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How do I download a file to my computer?

If a file is available for download as an offline document, follow these steps to save it to your computer for future use:

  1. Locate the link for the document or brochure you are interested in.
  2. Right-click on the link and select "Save Target As..." from the menu.
  3. Find a location that will be easy to find later; many people use their Desktop, their My Documents folder, or create a new one specifically for downloaded files.
  4. Click on Save to save the file to your computer.

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How do I register a new member online?

  1. Click the Sponsor a Member link on your home page (under Quick Links on the left side of your home page)
  2. On the Congratulations page:
       * Read the instructions to be sure you have all the information you need
       * Click on the ILD Membership Form link (it will open in a new window), and print it out; this form must be filled out, signed by the new member, and mailed to the ILD office
       * Click Continue to contine sponsoring your new member
  3. Enter the new ILD Global IBO number, double-check that your ILD Global IBO number is correct, then click Continue
  4. Completely fill out the next page, including the new ILD Global member's business name, website address, subscriptions, and credit card information, then click Continue
  5. Print the Profile Confirmation page if you wish, then click on Submit at the bottom. Click this button only once. Please be patient, as this process may take a few minutes.
  6. After the process is complete, the new member will receive an e-mail with his or her temporary password so they can log in and personalize their profile

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How do I make changes to my Guest site?

Change what is visible on your Guest website can be made by logging into your website, going to My Office/Site Editor, and making your changes or deletions there. This does not change or remove your permanent information (that is access through My Account/My Profile), but it does change the information that is available to your guests.

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How do I receive event tickets?

Your order will show up immediately in your Account History.  A few minutes after you place your order, a Print Ticket link will appear; click on it (a new window will open) to print your ticket.  If you have challenges printing your ticket, click on the Ticket Trouble? link next to the order for more information.

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Email

What is Email Manager?

Email Manager is a set of tools designed to help you manage your contacts and send group emails quickly and conveniently:

  • Add an Account: set up email accounts
  • Delete an Account: remove an email account
  • Manage Groups: set up groups from your Contacts List
  • Send Group Email: easily send emails to large groups of Contacts

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How do I retrieve my ILD Global email?

  1. Log into your ILD Global website and select Email Manager from the Quick Links section on the left or from the My Office link in the menu bar
  2. Click on your email address. This will take you to your inbox or to write emails
  3. If this is your first time accessing your email account, you will see a Settings page. Please set your time zone (the other two settings are acceptable as is), then click on Save. You will not see this page again, but you will need to do this for each new email address.

When you want to return to Web Office, click on the Back to Account Manager link at the top of the page.

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How do I add new folders to my email box?

  1. From your open inbox, rest your cursor on the Settings button at the top of the window
  2. From the drop-down menu, click on My Folders
  3. In the "Manage Mail Folders" window, click on New Folder
  4. Type in the name of your new folder and click on Save

You can follow these steps to set up as many new folders as you require.

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How do I set up Outlook on my computer to retrieve my ILD Global email?
  1. Open Outlook
  2. From the Menu bar, select Tools, then Email Accounts
  3. Select Add a new email account, then click Next
  4. Select POP3, then click Next
  5. User Information:
            Your name: enter your name (for display only)
        Email address: enter     your ILD Global email address
  6. Server Information:
        Incoming Mail Server (POP3): enter mail.ildglobal.com
             Outgoing Mail Server (SMTP): enter mail.ildglobal.com
  7. Logon Information: 
        Username: same as your email address (including "@ildglobal.com")
        Password: same as your ILD email password
  8. Click Test Account Settings to run the verification tests.  Be sure that all of the tasks show a "Complete" status, then click Close.
  9. Click the More Settings button
  10. Click the Outgoing Server tab and select My outgoing server (SMTP) requires authentication, be sure "Use same settings as incoming mail server" is selected, then click Okay
  11. Click Next, then Finish

Outlook and other third-party email applications will retrieve email from your Inbox only.  You will need to periodically log into Email Manager through Web Office to clear any other folders, such as Junk Mail or Sent Items (both are created when you receive junk mail or send an email). 

To override the default settings and allow all email to be downloaded into Outlook, log into Email Manager, click on your email address, and follow these steps:

  1. Rest your cursor on Settings
  2. When the drop-down menu appears, select My Spam Filtering
  3. Click the Options tab
  4. Select Override spam settings for this account
  5. Click on Save
Please be advised that we cannot provide technical support for email on smartphones.  Each carrier has different settings, especially for the outgoing (SMTP) server, and these settings change often.  If you try to use these steps to set up email on your smartphone and experience challenges, please contact your service provider for assistance.
 
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How do I set up Outlook Express on my computer to retrieve my ILD Global email?

  1. Open Outlook Express
  2. From the top menu bar, select Tools, then Accounts
  3. In the Internet Accounts box, click Add, then Mail
  4. Enter your name or your company name in the Display Name box, then click Next
  5. Enter your entire ILD Global email address (yourname@ildglobal.com), then click Next
  6. Enter the server names:
        POP3:  mail.ildglobal.com
             SMTP: mail.ildglobal.com
    Then click Next
  7. Enter your entire ILD Global email address (yourname@ildglobal.com), your password in the Password box, then click Next
  8. Click Finish to return to the Internet Accounts box
  9. Click on the new email address you created, then click on Properties
  10. Click on the Servers tab and check the box next to My server requires authentication
  11. Click Apply, then OK
  12. Click Close to return to Outlook Express

Outlook Express and other third-party email applications will retrieve email from your Inbox only.  You will need to periodically log into Email Manager through Web Office to clear any other folders, such as Junk Mail or Sent Items (both are created when you receive junk mail or send an email). 

To override the default settings and allow all email to be downloaded into Outlook Express, log into Email Manager, click on your email address, and follow these steps:

  1. Rest your cursor on Settings
  2. When the drop-down menu appears, select My Spam Filtering
  3. Click the Options tab
  4. Select Override spam settings for this account
  5. Click on Save
Please be advised that we cannot provide technical support for email on smartphones.  Each carrier has different settings, especially for the outgoing (SMTP) server, and these settings change often.  If you try to use these steps to set up email on your smartphone and experience challenges, please contact your service provider for assistance.
 
Go to Email Manager     Back to Top     Back to FAQ index

How do I attach and email a file?

To email a file using ILD's Email Manager:

  1. Log into your ildglobal.com email address in Email Manager
  2. Click on New Message
  3. Click on the Add Files link, then on Browse
  4. Locate the downloaded file on your computer and click once on the file to select, then on Open
  5. Click on Upload to attach the file to your email
  6. Continue the email as usual.  The file will be attached to the email.

To email a file using Outlook:
  1. Log into your ildglobal.com email address using Outlook
  2. Click on New Message
  3. Click on the paperclip icon to add a file
  4. Locate the downloaded file on your computer and click once on the file to select, then on Insert
  5. Continue the email as usual.  The file will be attached to the email when you send it

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